• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
Locked

‎01-21-2023 06:52 AM

HP Recommended
Product: HP ProBook 440 G8

I have HP ProBook 440 G8 connected to an Exsis USB-C Hub EX-1221HM and a secondary monitor via HDMI to the USB-Hub. 

 

It worked great, but then suddenly stopped to work after an HP update. I had to enable a new option in BIOS which is called "enable high res display via USB". Worked again for a few months, then failed again.

 

So I know it is a software/config issue, but I have no solution. Any help?

 

Note: If I connect the monitor directly to the Laptop HDMI port it always works. But since I use the laptop often on the go, I would really prefer only to plug in or remove only 1 cable.

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.