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‎01-22-2022 07:35 PM

HP Recommended
Operating System: Microsoft Windows 11

Cannot connect an external monitor to HP AMD Athlon Silver 3050U laptop via USB-C port. Monitor works fine when connected via HDMI port. Have tried USB-C HDMI cable, Comsol USB-C Multi-Port Adapter and Comsol USB-C to HDMI Adapter. In all cases, external display is not detected. No relevant driver updates available. Any thoughts?

Category:
2 people had the same question
2 REPLIES 2

‎01-23-2022 02:15 AM

HP Recommended

@SSpenc 

 

What is your machine ? Please use the System Information to find out (its SKU)

 

            sysmode.png

 

Not all USB-C ports are the same. USB-C on your machine may NOT support this.

 

Regards.

BH
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‎01-25-2022 09:26 PM

HP Recommended

Dear BH,

                System information as follows:

 

SSpenc_0-1643171062061.png

 

Thank you for your assistance.

 

Regards,

                 SSpenc

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