Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎01-22-2022 07:35 PM

HP Recommended
Operating System: Microsoft Windows 11

Cannot connect an external monitor to HP AMD Athlon Silver 3050U laptop via USB-C port. Monitor works fine when connected via HDMI port. Have tried USB-C HDMI cable, Comsol USB-C Multi-Port Adapter and Comsol USB-C to HDMI Adapter. In all cases, external display is not detected. No relevant driver updates available. Any thoughts?

Category:
2 people had the same question
2 REPLIES 2

‎01-23-2022 02:15 AM

HP Recommended

@SSpenc 

 

What is your machine ? Please use the System Information to find out (its SKU)

 

            sysmode.png

 

Not all USB-C ports are the same. USB-C on your machine may NOT support this.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎01-25-2022 09:26 PM

HP Recommended

Dear BH,

                System information as follows:

 

SSpenc_0-1643171062061.png

 

Thank you for your assistance.

 

Regards,

                 SSpenc

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.