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SSpenc
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Message 1 of 3
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Cannot connect external display to HP AMD Athlon Silver 3050U running Windows 11 via USB-C port

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Microsoft Windows 11

Cannot connect an external monitor to HP AMD Athlon Silver 3050U laptop via USB-C port. Monitor works fine when connected via HDMI port. Have tried USB-C HDMI cable, Comsol USB-C Multi-Port Adapter and Comsol USB-C to HDMI Adapter. In all cases, external display is not detected. No relevant driver updates available. Any thoughts?

2 REPLIES 2
banhien
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Message 2 of 3
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@SSpenc 

 

What is your machine ? Please use the System Information to find out (its SKU)

 

            sysmode.png

 

Not all USB-C ports are the same. USB-C on your machine may NOT support this.

 

Regards.

BH
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SSpenc
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Message 3 of 3
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Dear BH,

                System information as follows:

 

SSpenc_0-1643171062061.png

 

Thank you for your assistance.

 

Regards,

                 SSpenc

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