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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Cannot connect my Spectre to external ACER XF270H B monitor ...

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10-21-2018 08:43 PM
Connected Spectre to older external monitor without issue. Connected Dell laptop to the ACER monitor without issus . Spectre sees monitor in settings but cannot not detect. Monitor display says no signal.
10-25-2018 11:14 AM
@bfsbfs
Thank you for posting on HP Forums,
Flower_Bud is at your service.
As I understand, you're having issues connecting your notebook to an external monitor,
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
Have you tried using another cable?
I would suggest you try using another cable to connect the notebook to an external monitor.
Install Windows Update and HP Support Assistant Updates available on your notebook.
- To open HP Support Assistant, double-click the HP Support Assistant icon
.
- Click My devices to see My PC. In this box, there are two options, Updates and Messages
- Click Updates
- From the Updates available section, check the boxes for all the updates, then click Download and install.
- Follow any on-screen instructions.
- Restart your computer.
Also, update graphics drivers from HP websites: Click here
Keep me posted,
Cheers!
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!