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‎06-20-2021 06:20 AM

HP Recommended
Product: HP spectre 360x
Operating System: Microsoft Windows 10 (64-bit)
Product: HP Spectre X360 Convertible 13-Ac0XX
Operating System: Microsoft Windows 10 (64-Bit)

Hello!

 

HP Laptop details --

Product Name: HP Spectre x360 Convertible 13-ac0XX

 

 

The HP laptop has the following ports --

  1. USB Type-C power connector and Thunderbolt ports (2)
  2. USB 3.x port with HP Sleep and Charge

 

I am trying to connect a Philips 346B1C monitor to this HP laptop using the supplied USB-C cable from Philips.

 

When I connect the monitor using USB-C port, the monitor shows a message that there is no Video input or signal.
In the laptop settings, I am unable to detect the external monitor either.

I was able to connect the same monitor with the same USB-C supplied cable to Microsoft Surface laptop via the USB-C port.

 

Does anyone know how to resolve this issue?

 

Appreciate all your help!

 

thank you,

Dea71

2 REPLIES 2

‎06-20-2021 09:04 AM

HP Recommended

@dea71 

Not all USB-C ports will deliver video.  The one on the Surface apparently does; the one on the HP does not.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎06-23-2021 03:54 AM

HP Recommended

These USB-C ports do support delivery of video, They are Thunderbolt 4 ports. Works on all screens I used so far except the model referred to above, It works on other Philips screens as well, just not that particular one. 

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