Cannot connect usb-c to philips screen

[dea71]

Product: HP Spectre X360 Convertible 13-Ac0XX

Operating System: Microsoft Windows 10 (64-Bit)

Hello!

HP Laptop details --

Product Name: HP Spectre x360 Convertible 13-ac0XX

The HP laptop has the following ports --

1. USB Type-C power connector and Thunderbolt ports (2)
2. USB 3.x port with HP Sleep and Charge

I am trying to connect a Philips 346B1C monitor to this HP laptop using the supplied USB-C cable from Philips.

When I connect the monitor using USB-C port, the monitor shows a message that there is no Video input or signal.
In the laptop settings, I am unable to detect the external monitor either.

I was able to connect the same monitor with the same USB-C supplied cable to Microsoft Surface laptop via the USB-C port.

Does anyone know how to resolve this issue?

Appreciate all your help!

thank you,

Dea71

[WAWood]

@dea71 

Not all USB-C ports will deliver video.  The one on the Surface apparently does; the one on the HP does not.

[dea71]

These USB-C ports do support delivery of video, They are Thunderbolt 4 ports. Works on all screens I used so far except the model referred to above, It works on other Philips screens as well, just not that particular one.