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Cannot detect wide screen

HP Recommended
HP Spectre Folio Convertible 13
Microsoft Windows 10 (64-bit)

Hi there, can anyone advise why my HP laptop cannot detect my widescreen? On Sony laptop with windows 8, it can detect the widescreen and automatically change the resolution from 1920 x 1080 to 3440 x 1440. It looks like it may be a driver problem. I google and they say I can try roll back the driver. But the laptop do not allow the roll back function.


Any advice or comments will be most helpful. Thanks in advance!

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



Welcome to the HP Support Community!


I assure you I will try my best to get this sorted.


In order that I may provide you with an accurate solution, I will need the product number of your computer.


Follow the steps in the below article to find the product details.


Look forward to hearing from you and have a great day!


Take care.



I am an HP Employee

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