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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Cannot detect wide screen

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11-28-2020 01:40 AM
Hi there, can anyone advise why my HP laptop cannot detect my widescreen? On Sony laptop with windows 8, it can detect the widescreen and automatically change the resolution from 1920 x 1080 to 3440 x 1440. It looks like it may be a driver problem. I google and they say I can try roll back the driver. But the laptop do not allow the roll back function.
Any advice or comments will be most helpful. Thanks in advance!
12-01-2020 02:57 PM
Welcome to the HP Support Community!
I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need the product number of your computer.
Follow the steps in the below article to find the product details.
https://support.hp.com/us-en/document/c03754824
Look forward to hearing from you and have a great day!
Take care.
Cheers!
The_Fossette
I am an HP Employee