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Cannot detect wide screen

HP Recommended
HP Spectre Folio Convertible 13
Microsoft Windows 10 (64-bit)

Hi there, can anyone advise why my HP laptop cannot detect my widescreen? On Sony laptop with windows 8, it can detect the widescreen and automatically change the resolution from 1920 x 1080 to 3440 x 1440. It looks like it may be a driver problem. I google and they say I can try roll back the driver. But the laptop do not allow the roll back function.

 

Any advice or comments will be most helpful. Thanks in advance!

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@LG34UC99

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number of your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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