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‎05-08-2020 03:43 PM

HP Recommended
Product: HP 21KD Monitor
Operating System: macOS 10.15 Catalina

I am using a VGA to HDMI cable and the monitor is not recognizing the Mac. When I connect the monitor the laptop restarts. Error message on the monitor is that the cable is not connected to the mac. Cables are tight. Not sure what else to do. 

3 people had the same question
1 REPLY 1

‎05-14-2020 01:32 PM

HP Recommended

@Rachelle2
Thank you for posting on the HP Support Community.

 

HP monitors are not supported in a Mac environment. However, newer Macs use graphics with VESA modes and can display to most HP LCD monitors.To do this, connect the monitor to the Mac while the Mac is off, and then turn on the MAC. The monitor should operate at 60Hz.The INF and software for the HP monitor are for Microsoft Windows and cannot be run in a standard MAC OS environment.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

2 people found this reply helpful
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