07-25-2017 11:20 AM
My software updated last night. Now I cannot scroll using two fingers on my touchpad. The numbers lock button is on, and the Wireless button is on. Should there also be a third button lit up on my keypad?
Solved! Go to Solution.
07-26-2017 04:02 PM
Thank you for joining HP Forums.
I'll be glad to help you 🙂
As I understand you are not able to scroll with two fingers on the touchpad,
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
Which Operating System are you using with your computer? is it win7?
Did you ensure the scroll gesture is turned on?
While you respond to that, here are a few things you can do:
The TouchPad's dedicated horizontal and vertical scroll gestures allow you to scroll inside a program window.
These are enabled and pre-configured by default. However, you can customize how each gesture is implemented in the TouchPad properties page in case recent updates, etc...have turned them off.
Use the following steps to adjust the scrolling settings:
Open the TouchPad properties page.
Expand the Scrolling category heading.
Select either One Finger Scrolling or Two Finger Scrolling.
If you are new to using gestures on a pointing device, configure only one of the options until you get used to using them.
Figure : Two Finger Scrolling
Select Enable vertical scrolling and Enable horizontal scrolling. This allows you to scroll inside a program window by sliding one or two fingers up and down and left and right on the TouchPad.
Configure any other scrolling options until you are satisfied with the gesture behavior.
Click OK to close the TouchPad properties page.
If the issue persists, reinstall the drivers:
Uninstall and reinstall the drivers for your mouse:
Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled.
1. Click on Start and type ‘Device Manager’.
2. Click Device Manager.
3. Click + sign next to Mouse.
4. Right-click on mouse entry and choose "uninstall".
5. Restart your computer.
And let me know if it works on an alternate/external mouse.
Keep me posted,
If the information I've provided was helpful,
Give us some reinforcement by clicking the solution and kudos buttons,
That'll help us and others see that we've got the answers!
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