Cannot use Bamboo Ink pen with HP Spectre x360 laptop

[randomhawk]

Hello everyone, I have been trying to use the Bamboo Ink pen 2nd generation ( the one with only AAAA batteries) with my hp spectre x360 2-in-1. The pen seems working as it switches to the different protocols, Wacom AES and MPP but when I try to write with it on the screen it does not work. Could you please let me know what could be the issue?

I already checked different other forum questions, updated my device, but the pen does not write. Are there any settings that I need to be aware that I have to check ( I bought the pen now, but my laptop is about 4 years old)?

[Dragon-Fur]

@randomhawk 

Welcome to the HP Community.

Does your computer even support a pen?

Not every computer can work with a pen.

We can check...

What is your computer's product number / exact model name?

How to find:

Finding your Product Name, Product Number, or Serial Number

Reminder: 

Do Not post the serial number or any private information in the Community – we are a public resource.

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

Enter the type and name of your HP device

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[randomhawk]

Hello I have just checked my model id, which was hard to find since it was written in gray very similar to the laptop. It appears that my laptop uses the synaptics protocol. Are there pens that support the protocol? Will (hypothetically) a potential windows 11 support the other ink protocols or is it more firmware-based problem ?

Thank you very much 

[Dragon-Fur]

@randomhawk 

Sorry for the confusion.

I meant that you should post (tell us) the product number / exact model name so we check what can be found...

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[randomhawk]

My model number is 13-4103dx, are there any pen available? 

[Dragon-Fur]

@randomhawk 

Thanks.

Checked...

Product introduced 2015.

There are no HP pens listed as supported by this model.

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open  HP Spectre x360 - 13-4103dx (ENERGY STAR)

Enter the type and name of your HP device

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"