Cap lock LED not working

[AnnoyTheDonkey]

Today I noticed some LED lights on my keyboard were not working, I was able to get the mute button LED light to work but I still can not figure out hot to get the Cap Lock button LED indicator to work can someone please help me figure this out?

[DavidSMP · Accepted solution]

Hi @AnnoyTheDonkey,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding the caps lock light not lighting up. I will be delighted to assist you here.

Superb description and spectacular troubleshooting and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a recent power surge or outage?
• Does the caps lock key work correctly even though it does not glow?
• Did you hard reset the computer?

For a start please perform these steps:

• Please perform a hard reset from this link: http://support.hp.com/us-en/document/c01684768
• Then check in bios if the caps lock light glows by toggling it in bios. (pressing it once to check if it glows and pressing it again to check if it turns off)
• Steps to go to the bios:
• Turn on the computer after a hard reset.
• While the display is blank, press the f10 key to enter the BIOS settings menu.
• Then check if the caps lock light works here.

If it does not glow or light up in the bios, then the Caps Lock LED is dead and it is a hardware issue. If the computer is under warranty you could get the keyboard replaced by contacting HP phone support via www.hp.com/contacthp/

• Otherwise, you could just ignore it without having to pay for repair services.

Please perform all these steps patiently as it is critical to resolving the issue. Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[AnnoyTheDonkey]

Thanks I am sending in the laptop anyway for another reason so I'll call and have them add the keyboard to the repair

[Chimney_83]

Thanks for the reply and please do mention it in the repair form while sending the computer for service and the service center will fix the keyboard as well.

Please do post your technical queries on our Forums for assistance.