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Message 1 of 2
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Charger Error

HP Recommended
HP Notebook
Microsoft Windows 10 (64-bit)

Dear HP Support,

When I was using my computer, the battery drained. So I plugged in my charger in the laptop, when I did, the screen got darker. The only thing I saw was gray and black. It does this randomly. (Like 24 seconds after I plug it in.)

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



Welcome to HP Community


I suggest you perform a Power Drain. Please follow the instructions in this Link:


Also try getting to the BIOS. After the Power Drain, restart the Notebook and keep tapping on F10 till you see System Configuration Menu ( BIOS )


Keep me posted how it goes 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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