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‎05-16-2019 09:31 PM - edited ‎05-17-2019 04:28 PM

HP Recommended
Product: HP Notebook
Operating System: Microsoft Windows 10 (64-bit)

Dear HP Support,

When I was using my computer, the battery drained. So I plugged in my charger in the laptop, when I did, the screen got darker. The only thing I saw was gray and black. It does this randomly. (Like 24 seconds after I plug it in.)

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-17-2019 05:55 PM

HP Recommended

@FirefoxJulien18

 

Welcome to HP Community

 

I suggest you perform a Power Drain. Please follow the instructions in this Link: https://support.hp.com/in-en/document/c01684768

 

Also try getting to the BIOS. After the Power Drain, restart the Notebook and keep tapping on F10 till you see System Configuration Menu ( BIOS )

 

Keep me posted how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎05-17-2019 05:55 PM

HP Recommended

@FirefoxJulien18

 

Welcome to HP Community

 

I suggest you perform a Power Drain. Please follow the instructions in this Link: https://support.hp.com/in-en/document/c01684768

 

Also try getting to the BIOS. After the Power Drain, restart the Notebook and keep tapping on F10 till you see System Configuration Menu ( BIOS )

 

Keep me posted how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
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