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‎10-02-2019 09:06 AM - last edited on ‎10-04-2019 09:20 AM by Retired

HP Recommended

I am having the same issue with the black screen. The model number on my HP Chromebook is 7265NGW.  I have plugged the Chromebook into my TV and I am getting a screen. However nothing comes up on the actual Chromebook screen. I did do a powerwash and that did not resolve the issue either. Is there anything else that I can do to get the screen to turn on?

1 REPLY 1

‎10-07-2019 03:03 AM

HP Recommended

Hi @hawkfan404

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. This looks like a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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