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‎11-12-2020 05:35 PM

HP Recommended
Product: HP Chromebook - 14-ca003cl
Operating System: Chrome OS

My camera for HP Chromebook - 14-ca003cl is burry.  This started about a month ago.  It appears to have the similar problem as reported to in this thread. https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Chromebook-X2-front-camera-blurry/td-...

 

My chromebook is still under warranty.  However, my account does not appear to be properly updated to reflect this.  Is there any solution that I can try in the meantime of resolving my warranty issue?

2 REPLIES 2

‎11-25-2020 06:31 AM

HP Recommended

@ENM

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please perform a Power Wash and let me know how it goes

 

https://support.google.com/chromebook/answer/183084?hl=en

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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‎11-29-2020 06:48 AM

HP Recommended

There is no change to the camera after the power wash.  It's still blurry.

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