Chromebook Black Screen (machine turns on)

[BJSmith987]

I can't find an answer that works. The Chromebook charges and turns on according the the LED indicators, but the screen stays black. I can see a faint flicker on the screen on power up or down, but nothing more than that. I've tried:

• holding down the power button for 30 seconds (with and without the power cable)
• holding refresh/power for 5 seconds multiple times over (with and without the power cable)

I can't do a powerwash because I can't see anything on the screen.

We purchased this Chromebook for our daughter for Christmas last year, she hasn't had it a year (it's 12/7), but the warranty is out. Just our luck. I know this thing wasn't expensive, but it hasn't even lasted a year. Not what we need in the middle of this pandemic when the kids rely on these devices for remote learning. I'm disappointed to see so many other people having this same issue. I hope it can be resolved.

[The_Fossette]

@BJSmith987

I reviewed your post and I understand that the computer is not booting and there is no display.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps.

Step 1: Remove external devices

If the Chromebook does not start, remove any USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices including external hard drives and other similar devices.

After you have removed all external devices, turn on the Chromebook.

• If the computer starts, reconnect devices one at a time, and restart the Chromebook each time you connect another device to figure out which device is causing the problem. You are done.

• If the unit still does not start or exhibits the same problem, go to the next step to perform a hard reset.

Step 2: Perform a hard reset

A hard or forced reset erases all information in the computer memory. This forces the system to clear and reestablish the software connections between the BIOS and the hardware.

A hard reset does not remove any local files or settings.

1. Press the power button  and refresh  button for five seconds. The computer turns off, and then turns on again.

2. If necessary, press power button again to turn on the laptop.

3. If the issue persists, continue to the next step.

Step 3: Perform a system recovery

A system recovery completely erases any local files or settings and returns the computer to its original factory-shipped state.

• If a hard reset does not resolve your issue OR your Chromebook shows the error message Chrome OS is missing or damaged, you might need to perform a system recovery. For detailed instructions go to Chromebook Help Center and search for Recover your Chromebook.

  

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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