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Chromebook X2 front camera blurry

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My kid's front facing camera in his HP 2-in-1 12.3" Touch-Screen Chromebook is blurry. (It seems to be on macro setting or something because up close is in focus.) He uses the Chromebook for Zoom school and this issue -- which apparently has been a common issue -- makes the Chromebook worthless. Is there any solution for this?  

HP Support Agent
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@webjournalist,Welcome to the HP Support Community!


Please use a Lint-Free cloth and clean the camera lenses properly


If the issue persists, I suggest you perform a Power Wash. Please follow the instructions in this link: Power Wash to Factory Reset your Chromebook


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 



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