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TomLemmens
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Solved!

Chromebook screen flickering

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HP Chromebook 14a-na0070nd
Chrome OS

Hello it’s my first time on this forum so I hope that someone can help me with this problem:)

When I boot up my chromebook and are browsing on chrome or just scrolling trough pages my screen tends to flicker very fast to black and back. This doesn’t happen when I don’t touch the trackpad.

Maybe someone recognises this problem?

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The_Fossette
HP Support Agent
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@TomLemmens

 

I reviewed your post and I understand that the screen flickers when you use the touchpad.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

Step 1: Remove external devices

If the Chromebook does not start, remove any USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices including external hard drives and other similar devices.

After you have removed all external devices, turn on the Chromebook.

  • If the computer starts, reconnect devices one at a time, and restart the Chromebook each time you connect another device to figure out which device is causing the problem. You are done.

  • If the unit still does not start or exhibits the same problem, go to the next step to perform a hard reset.

Step 2: Perform a hard reset

A hard or forced reset erases all information in the computer memory. This forces the system to clear and reestablish the software connections between the BIOS and the hardware.

A hard reset does not remove any local files or settings.

  1. Press the power button  and refresh  button for five seconds. The computer turns off, and then turns on again.

  2. If necessary, press power button again to turn on the laptop.

  3. If the issue persists, continue to the next step.

Step 3: Perform a system recovery

A system recovery completely erases any local files or settings and returns the computer to its original factory-shipped state.

  • If a hard reset does not resolve your issue OR your Chromebook shows the error message Chrome OS is missing or damaged, you might need to perform a system recovery. For detailed instructions go to Chromebook Help Center and search for Recover your Chromebook.

    Chrome OS is missing or damaged

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

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5 REPLIES 5
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,961 2,157
Message 2 of 6
Flag Post
HP Recommended

@TomLemmens

 

I reviewed your post and I understand that the screen flickers when you use the touchpad.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

Step 1: Remove external devices

If the Chromebook does not start, remove any USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices including external hard drives and other similar devices.

After you have removed all external devices, turn on the Chromebook.

  • If the computer starts, reconnect devices one at a time, and restart the Chromebook each time you connect another device to figure out which device is causing the problem. You are done.

  • If the unit still does not start or exhibits the same problem, go to the next step to perform a hard reset.

Step 2: Perform a hard reset

A hard or forced reset erases all information in the computer memory. This forces the system to clear and reestablish the software connections between the BIOS and the hardware.

A hard reset does not remove any local files or settings.

  1. Press the power button  and refresh  button for five seconds. The computer turns off, and then turns on again.

  2. If necessary, press power button again to turn on the laptop.

  3. If the issue persists, continue to the next step.

Step 3: Perform a system recovery

A system recovery completely erases any local files or settings and returns the computer to its original factory-shipped state.

  • If a hard reset does not resolve your issue OR your Chromebook shows the error message Chrome OS is missing or damaged, you might need to perform a system recovery. For detailed instructions go to Chromebook Help Center and search for Recover your Chromebook.

    Chrome OS is missing or damaged

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

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pbirch
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Hi, I am getting the same issue on a brand new HP Chromebook - 14a-na0504sa. This screen flickering only occurs when browsing on Google Play, or on Teams or Word. 

  • I have updated all Google Apps as well as Android Web View, however it still occurs.
  • Also uninstalled all apps and then reinstalled and updated accordingly, but to no avail. 
  • Have tried a hard reset, but also to no avail.
  • This issue only seems to occur using the apps and not not when browsing or playing videos.

Any ideas?

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DillonJ
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Do you ever find a solution to this?

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pbirch
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Unfortunately not, ended up sending the chromebook back to the store. Uninstalling, factory restores nothing worked...was in warranty so will look for another product.

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TomLemmens
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Have the same, but don’t find it that annoying anymore

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