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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Chromebook touchscreen not working

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09-05-2020 12:47 PM
Chromebook touchscreen is intermittently not working and requires the use of keyboard/mouse/touchpad to navigate. This has been a common thread across multiple forums and it still not resolved by power wash or factory reset. I am starting a new thread to check for any update. We are lucky that we can restart the machine and it starts working again for a short period but I'm anticipating it will completely stop working soon based on others' posted experiences.
09-08-2020 11:44 AM
@ShikinaMom Welcome to HP Community!
I understand that the touchscreen is not working
If your touchscreen isn't working, try these steps. Test after each step to see whether your touchscreen works.
- Wipe off any dust or dirt on your touchscreen.
- Reset your Chromebook hardware.
- Reset your Chromebook to factory settings.
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
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