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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended

My new laptops also have this adapter and do not work....I talked with HP and apparently they can "configure" it to work....which I don't believe...ever figure anything out?

2 REPLIES 2
HP Recommended

Go in device manager their expand system devices from their disable intel management engine interface and you will get rid of this screen freezing issue on tv

But the thing is that if you disable intel management engine interface then internet doesn,t work properly most of the timd i have to troubleshoot it to get it to working.

For now i have set static ip address for my laptop probook 450 g5 and disabled intel management engine interface and this works better but not the best

Hp should fix this thing

I wrote several emails to them, contact their hp representatives but the problem is still there even after new updates of intel management engine interface and bios

HP Recommended

I will give that a try. Thanks for the reply!

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