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Featured blog article:

‎11-08-2026 06:21 AM

HP Recommended
Product: HP EliteBook x360 1040 G8 Notebook PC (1H9W8AV)
 

Dear HP Support Team,

I am writing to formally report a persistent technical issue with my HP EliteBook x360 1040 G8 (Intel Core i5-1145G7).

The laptop experiences frequent screen freezes, sometimes accompanied by audio hanging or cutting out. The screen becomes completely unresponsive without displaying any error message before the crash.

I have attempted several troubleshooting measures, including:

  1. Installing and reinstalling multiple versions of Intel graphics drivers, including the latest and older versions.

  2. Checking for and installing available Windows updates.

  3. Disabling and re-enabling hardware acceleration in Google Chrome and Discord.

  4. Testing different Intel graphics driver versions.

Unfortunately, none of these attempts has permanently resolved the problem. Interestingly, when I roll back the Intel Iris Xe graphics driver to Microsoft Basic Display Adapter (Microsoft Display Driver 2006), the laptop appears to work normally.

This suggests a possible compatibility issue with the Intel graphics driver or an underlying graphics hardware problem.

I kindly request your technical team to investigate this issue and provide a permanent solution. I would appreciate a detailed response and appropriate technical assistance.

Thank you for your attention.

Kind regards,
HP EliteBook x360 1040 G8 User

 
 
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