Complaints

[duosceleste]

Had an omen laptop since June last year. It broke in the December and eventually after weeks of hp chat they took it to repair. It was gone over a month and I missed my deadlines. They replaced mother board and WiFi card. Now the screen is black, back for repair on the 4th, meant to be back the 16th, then changed to 2nd October, after I complained and said that I want a new unit as this is the second major repair and well over their service agreement. It magically changed to 10th September, but today it’s on hold as once again they don’t have their own parts. 
customer service is useless, won’t escalate and just “ we need to wait for it to be repaired “ their repair centre has no parts it never does and I don’t want a machine breaking every few months that I paid £2500 for. Thinking of revoking the payment through the credit card as there is no real complaints team, and they can’t even contact the repair centre, they have to email. 

[Dragon-Fur]

@duosceleste 

Welcome to the HP Community --

It is a sad tale of woe.

I understand your frustration -- it's maddening to not see any progress.

-- Dragon opinion --

That said, revoking payment could most certainly complicate things and might make it more difficult to retrieve your property.  Just my opinion --  you should do as you think best.

What can our HP Community do?

I've forwarded your concerns to our Moderators for review and next actions.

When there is a response, look for a message here before the agent uses other methods to contact you.

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