-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Completely Blank Screen on Start Up

Create an account on the HP Community to personalize your profile and ask a question
10-05-2018 09:38 PM
I have an Envy laptop with a Windows 10 OS. Recently it only displays a blank screen on start up, and nothing else.
I have looked through the forum and the solutions suggested for similar problems did not work for me. The only useful indication is that my caps lock LED light blinks 4 times, then pause, and keeps repeating this pattern after I tried to get into the BIOS recovery screen. However the screen remains blank all these while, with the fan noise going on louder than usual, and I could not get into the BIOS recovery screen.
I would greatly appreciate any assistance on this. Thank you!
Solved! Go to Solution.
Accepted Solutions
10-07-2018 01:32 AM
@YHS wrote:I have an Envy laptop with a Windows 10 OS.
Recently it only displays a blank screen on start up, and nothing else.
The only useful indication is that my caps lock LED light blinks 4 times, then pause, and keeps repeating this pattern after I tried to get into the BIOS recovery screen.
The screen remains blank all these while, with the fan noise going on louder than usual
I could not get into the BIOS recovery screen.
How old is the computer? Is the HP Warranty still active? If so, contact HP to get it repaired/replaced, at no cost to you. If the warranty has expired, HP will repair it, but not for free.
Your symptoms match a total failure of the motherboard.
Because it does not successfully complete the POST (Power On Self Test), the fans stay spinning at 100% speed, and 100% noise.
See: HP and Compaq Desktop PCs - BIOS Beep Codes
for an identification of the specific "beep" (or flashing LED) codes.
10-07-2018 01:32 AM
@YHS wrote:I have an Envy laptop with a Windows 10 OS.
Recently it only displays a blank screen on start up, and nothing else.
The only useful indication is that my caps lock LED light blinks 4 times, then pause, and keeps repeating this pattern after I tried to get into the BIOS recovery screen.
The screen remains blank all these while, with the fan noise going on louder than usual
I could not get into the BIOS recovery screen.
How old is the computer? Is the HP Warranty still active? If so, contact HP to get it repaired/replaced, at no cost to you. If the warranty has expired, HP will repair it, but not for free.
Your symptoms match a total failure of the motherboard.
Because it does not successfully complete the POST (Power On Self Test), the fans stay spinning at 100% speed, and 100% noise.
See: HP and Compaq Desktop PCs - BIOS Beep Codes
for an identification of the specific "beep" (or flashing LED) codes.