Computer Glitching During Zoom Meetings When Charging

[Kristi11]

I have had to use Zoom quite a bit in the last few months. After about a month of having the computer I noticed if I was charging the computer it would glitch during my Zoom Meetings. For example the screen would look fuzzy, the audio would cut in and out, and it split the screen up a few times.  In the last couple of weeks it does it even if I am not charging the computer. HP is trying to tell me that it has to do with the Zoom App and I need to pay $50 to get help with that, but if that was the case I feel like the charging wouldn't have had an impact on it originally. I haven't used anything else to see if it's only Zoom, it hasn't had an impact on any of my other work, like YouTube. Any suggestions? I have a few days before I need to return the computer so thought I would check here first. 

[KrazyToad]

@Kristi11

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
 

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.