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Computer glitch and frozen

HP Recommended
HP Chromebook x360
Chrome OS

I was doing my schoolwork when it stopped and put small horizontal green lines across my screen and is making a repeated sound from my video I was watching I have tried hitting the power button but nothing happened I also cannot move my cursors please someone help quickly I have an assignment due.

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@Dinocatnerd We may need to identify the cause of the failure, or the reason it's freezing on you, If an error message opens on the screen, write the error message down exactly as it appears. Restart the computer and search the Internet using the exact text from the error message to find a solution.

 

The Chrome OS Help Web site (in English) features troubleshooting steps for many possible issues.

Refer to the links in the Fix a problem section.

 

If none of the above symptoms match your Chromebook's issue, refer to the Fix a problem section of the Chrome OS Help Web site (in English)

Error messages may look like this: "Chrome OS is missing or damaged", "He's Dead, Jim!", etc...

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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