Computer needs fixing. Has a batter and mouse pad issue as well as the side being a little messed up

[Jaden18]

Product has said over and over there are batter issues. Had it for years and just didn’t take the best care of it. Need it pretty much completely fixed. New batter and mouse pad issue 

[Raj_05]

Hi @Jaden18,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To get your HP ENVY Laptop - 17 fixed, you'll need to address several issues: the battery, mouse pad, and physical damage to the side. Here are the steps you can follow to get it back to working condition.

Battery Replacement

Check Battery Health

• Windows Battery Report: Open Command Prompt as an administrator and type powercfg /batteryreport. This generates a battery health report.
• HP Support Assistant: This tool can also provide information about your battery health.

Purchase a New Battery

• Identify your laptop's model number and battery part number. This information can usually be found on the battery itself or in the laptop's documentation.
• Purchase a genuine replacement battery from HP or a reputable supplier.

Install the New Battery

• Turn off the laptop and unplug it.
• Remove the back cover, usually held in place by screws (you may need a precision screwdriver set).
• Disconnect the old battery and carefully remove it.
• Connect and install the new battery, then replace the back cover.

Mouse Pad Issue

Diagnose the Problem

• Driver Issue: Sometimes, updating or reinstalling the touchpad drivers can resolve the issue. You can find drivers on the HP Support website.
• Physical Damage: If the touchpad is physically damaged, it may need to be replaced.

Replace the Touchpad

• Purchase a replacement touchpad compatible with your laptop model.
• Follow the laptop's service manual to remove the old touchpad and install the new one. This usually involves removing the keyboard and possibly other components to access the touchpad.

Physical Damage to the Side

Assess the Damage

• If the damage is purely cosmetic, you might not need to fix it unless it affects the functionality.
• If the damage affects ports or structural integrity, you may need to replace the affected parts.

Preventive Measures

Once your laptop is fixed, take steps to ensure it stays in good condition:

• Regular Maintenance: Keep the laptop clean and perform regular software updates.
• Proper Handling: Use a protective case and handle the laptop gently to prevent physical damage.
• Battery Care: Avoid letting the battery fully discharge frequently, and keep it at moderate charge levels when storing for long periods.

By following these steps, you can restore your HP ENVY Laptop - 17 to good working condition.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support