07-21-2019 04:37 PM - edited 07-21-2019 04:38 PM
I’ve never really had any trouble with my computer up until now. I went to turn it on and the screen is black and the caps lock button lights up every few seconds. I’ve tried turning it off and on again and holding the windows and B key while turning it on with no luck. If anyone knows how to fix this I’d be really grateful.
07-24-2019 02:23 AM
Welcome to the HP Support Community.
To better assist you - May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
While you respond to that, try to recover the BIOS using a USB recovery drive. Refer to this document for steps - HP Notebook PCs - Recovering the BIOS (Basic Input Output System)
Hope this helps! Keep me posted.
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