Connect a Omen Laptop HP 15 to a HP X 35

[Joao_Ildefonso]

Hello, I have an OMEN by HP - 15-dc0021np Laptop and I recently purchased an HP Omen X 35 to enhance the gaming experience. Unfortunately whenever I switch it on via displayport, the laptop freezes and only returns to the initial state when I unplug the cable again. I suspected it was cable problem, but I've tested it on countless computers and they all work. I researched the subject, and found no information on the subject except this:

https://support.hp.com/rs-en/document/c05625989

From what I've been analyzing in the monitor's instructions, it's not possible to change any of the options mentioned.

I am astonished at the situation, given that high-cost of the 2 equipment, within the same HP Omen range.

Can you help on this situation?

João  Ildefonso

[Jeet_singh]

@Joao_Ildefonso,

Thank you for posting your query on HP Support Community,

Let's start off by performing a Hard reset on the notebook: 

Before power resetting your computer, do the following:

1. Disconnect or remove all peripheral devices. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time.

2. Turn over the computer and look for a battery compartment door.

   • If there is a battery compartment, use the steps in Reset a laptop with a removable battery.

   • If there is no battery compartment, use the steps in Reset a laptop with a sealed or non-removable battery.

 I recommend to restore the BIOS defaults.You could restore the BIOS with this document selecting the reloading the BIOS default settings. That way it will look at the Hardware installed on the Notebook.

Once done, restart the computer and check.

Next thing, I would suggest here is to Run Windows Updates troubleshooter -

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

If the issue persists, I would  suggest here is to update the Bios, Chipset and graphics card drivers on your PC by downloading and running the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Let me know how it goes for further assistance!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Joao_Ildefonso]

Hello Jeet

Disconnect everything: done

Reset a laptop with a sealed or non-removable battery: done

Restore the BIOS defaults: done

Run Windows Updates: done

Install HP Support Assistant: done

Install all updates: done

Update Bios: done

Review everything once more: done

As soon as I connect the mini displayport cable, the computer freezes (as stated in the support url), until I disconnect it again.

I also tried the 15 OMEN laptop in a HP ZR22w monitor (same cable), all things work great, no issue at all.

Is it possible for you to testbed with the same/similar equipment?

Joao Ildefonso

[Jeet_singh]

@Joao_Ildefonso,

In this scenario, I would personally suggest you contact our HP support team for further assistance.

HP Support team can be reached on www.hp.com/contacthp

Let me know if you need any further assistance. I'll be more than happy to help you.

That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!