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‎12-30-2018 02:53 PM

HP Recommended
Product: Pavilion x360 14ba1xx
Operating System: Microsoft Windows 10 (64-bit)

I'm trying to connect 2 Asus montors to my HP Pavilion. one is connected successfully through the HDMI to HDMI but the other monitor with the connection HDMI to USB-C will not display. I have checked and both monitors work with the HDMI to HDMI cable but with the USB-C cable the laptop knows its there but does not detect it - HELP?

2 REPLIES 2

‎12-31-2018 12:02 AM

HP Recommended

@RJSW

 

I don't know what is your Pavilion x360  14-baoxx is (xx must be from 00 to 99 ith few more characters) but I believe USB-C port on your machine does not support ALT mode.

 

Please read more information about USB-C ALT mode

 

   https://www.hdmi.org/manufacturer/hdmialtmodeusbtypec.aspx

 

Regards.

BH
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‎12-31-2018 05:53 AM

HP Recommended

Hi @BH,

 

Thank you for your response, it is a HP Pavilion x360 Convertibile 14-ba104na and I only purchased it in the last 3 months. The monitors only arrived on Friday so they are new as well - with such new machines would it still not support the ALT mode? Would the HDMI to USB connection work as I have a free USB port??

 

KR

 

RJSW

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