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‎07-24-2019 09:35 PM

HP Recommended
Product: HP Laptop
Operating System: Microsoft Windows 10 (32-bit)

I have a HDMI port, a USB-C port and2 x USB 3 ports on my new laptop. I'm trying to connect 2 external monitors. I have one going into the HDMI port but i've tried everything to get a signal out of the USB-C port via external docking stations and adaptors and it just won't identify the 2nd monitor. Could it be a faulty USB-C port? 

2 REPLIES 2

‎07-25-2019 12:59 AM

HP Recommended
@LeeLee5 wrote:

... Could it be a faulty USB-C port? 

I don't know what is your machine but does your USB-C support video out ? Many machine with USB-C Gen 1 do not support video out.

 

Is your docking station compatible with your and is it a DisplayLink certified dock ?

 

Regards.

BH
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‎07-25-2019 01:05 AM

HP Recommended

Hi Banhien - I'm unsure if it is a Gen 1 USB-C. The machine was purchased by my boss from JB Hi-Fi only 4 weeks ago brand new. The serial number is CND9120W27 and the product no is 6QX77PA. It's a HP 15s-du0012TU

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