Connecting HP Pavilion 14 to Docking station HP G5 Usb-c

[Kuni57]

I connected a HP Pavilion 14 to Docking station HP G5 Usb-c  via USB-C port in the laptop.

The docking station is registered in devices on the laptop.

My problem is the 3 displays connected to the docking station is not registered in the Laptop.

The Laptop do not find the extra display when opening the display module in settings.

How do I solve this problem.

Using the USB-C port in the laptop seems to be the right choise, but why can't the laptop find the extra displayes,

You assistance will be highly appriciated 

[praveenbv]

Hi@Kuni57, Welcome to the HP Support Community!

Nearly all HP Pavilion notebooks don't have a docking port therefore you can't get a docking station for your machine or for HP Pavilions. The specs of your machine are

https://support.hp.com/in-en/document/c05532241

 which shows it has

• 1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate);
• 2 USB 3.1 Gen 1 Type-A (Data Transfer Only);
• 1 AC smart pin;
• 1 HDMI 1.4b;
• 1 headphone/microphone combo;
• 1 RJ-45

As you can see, its USB-C port does NOT support video out. At this stage, a docking station using USB-A ports still is a good choice. If you wish to have 2 or more external monitors, please enter your requirement on the following link and it will find for you a few options on the market today including some HP products:

    https://www.displaylink.com/products/universal-docking-stations

or try following HP docks

   https://www8.hp.com/h20195/v2/getpdf.aspx/c04168358

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!