• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎09-24-2019 06:05 PM

HP Recommended
Product: HP Envy x360 m6 Convertible
Operating System: Microsoft Windows 10 (64-bit)

Hello!  I am having severe trouble figuring out how to connect a 2nd monitor to my laptop (extended display, not duplicate).  I currently have one external HP monitor connected through my laptops HDMI port, which leaves 2 USB 3.1 Gen 1 ports, and 1 USB 3.1 (Type-C) port remaining.  I tried getting a USB-C to VGA Cable to try and connected my other HP monitor (monitor has HDMI or VGA) and the monitor is not being detected.  After doing some digging, it appears the USB C needs to support Display Port Alternate Mode, which I don't think this has.  What are my other options to get this 2nd monitor up and running?  My product number is W2K45UA.  Thank you in advance!

2 REPLIES 2

‎09-24-2019 08:26 PM

HP Recommended

@Donkey_Kong 

 

The USB-C port does not support video out as mentioned above therefore you need an adapter or a dock/port replicator. Please enter your requirement and it will find for you the one you need on market today.

 

    https://www.displaylink.com/products/universal-docking-stations

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎09-25-2019 06:34 AM - edited ‎09-25-2019 08:43 AM

HP Recommended

Not exactly sure what you mean by my requirement, but I'm looking for a cost effective way to get my 2nd monitor up and running with the equipment I have, but I understand I may need to purchase an additional adapter or hub.  Will these hubs work if the port is just standard USB C, and do they provide dual screen capability and allow both screen to be extensions of my laptop screen, for a total of 3 separate screens displaying different things?  I thought my research showed that standard USB C will not allow video feeds, but perhaps the hub fixes this solution?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.