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‎10-14-2020 06:12 PM

HP Recommended
Product: HP Envy x360 Convertible 13-y0XX
Operating System: Microsoft Windows 10 (64-bit)

Hello! I am trying to connect 2 external monitors to my laptop. I was told I can use the HDMI port with an HDMI cord for one display. Then I could use the USB-C port with an USB-C to HDMI cord for the 2nd display. However, the computer will not detect the monitor when using the USB-C port. I have also tried using only one monitor with the usb-c port and it still wont detect. I have tried updating the drivers. Doing a manual detect. Nothing shows up when it is plugged into the USB-C port. Any help is appreciated!

1 person had the same question
1 REPLY 1

‎10-14-2020 09:13 PM

HP Recommended

@ewaklee 

 

What is your HP Envy x360 Convertible 13-y0XX  machine ?  Your machine has same ports with the following machine

 

                   HP ENVY x360 - 13-y013cl

 

As you can see, it only has 3 USB 3.1 Gen 1 (Data transfer only) ports which do not support Alt mode for video out. Therefore USB-C to HDMI cable (any) won't work.

 

Regards.

BH
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