• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎01-01-2022 07:12 PM

HP Recommended
Product: HP Laptop - 15s-eq100 CTO
Operating System: Microsoft Windows 11

Hi there. I've just purchased the above laptop specifically to connect it to my TV via HDMI, using the USB-C port on the laptop, but for some reason, it's not working. Yet it works using HDMI-HDMI. I'm now concerned that the laptop doesn't support HDMI-USB-C transfer, which will annoy me greatly as I specifically said I needed it to do so.

Anyone able to tell me what I'm doing wrong, please?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-01-2022 08:35 PM

HP Recommended

@KiwiDragon67 

 

15s-eq100 CTO is a CTO machine, I can't get EXACTLY its specs but it should have same ports of the following machine

 

              HP Laptop - 15s-eq1000nx

 

It ONLY has 1 SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine
  • Connect to an external monitor (including TV) with/without  hub/dock/adapter

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎01-01-2022 08:35 PM

HP Recommended

@KiwiDragon67 

 

15s-eq100 CTO is a CTO machine, I can't get EXACTLY its specs but it should have same ports of the following machine

 

              HP Laptop - 15s-eq1000nx

 

It ONLY has 1 SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine
  • Connect to an external monitor (including TV) with/without  hub/dock/adapter

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
Was this reply helpful? Yes No

‎01-02-2022 01:35 PM - edited ‎01-02-2022 01:36 PM

HP Recommended

Thank you,  @Banhien . Much appreciated. I need to go and tell the salesperson involved to check the specs BEFORE they sell something saying it can do this 🤨

Oh well, at least it has a HDMI port so not a total loss 🤷‍

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.