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‎03-27-2020 07:58 PM

HP Recommended
Product: HP Pavilion - 14-al118na
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I have been using my HP laptop with a 4K LG monitor using a HDMI cable. Although, my 4K monitor has a 60Hz refresh rate, I am unable to get this on a 3840x2160 display resolution. The max it goes is up to 30Hz. I have to change the display settings to 1920x1080 to get the 60Hz refresh rate.

 

After some research on the internet I figured this may have something to do with the HDMI cable I am using to connect the monitor. I am thinking of using a thunderbolt 3 cable to be able to get the max refresh rate of 60Hz on my monitor on a 3840x2160 display setting. The monitor has a thunderbolt logo, so I know the monitor is compatible. 

 

Can anyone please tell me how will I know if I can connect a thunderbolt 3 cable to my laptop?

my laptop model: HP Pavilion - 14-al118na  - has  1 HDMI, 1 USB 2.0 & 2 USB 3.1

 

Many thanks,

Dheepan

 

 

 

1 REPLY 1

‎03-27-2020 10:16 PM

HP Recommended

@Dheepan 

 

The specs of your machine is

 

   https://support.hp.com/au-en/document/c05402436

 

It has one HDMI 1.4 port . From the following information, it only supports 4K at 30Hz

 

    https://www.techradar.com/news/television/hdtv/hdmi-1-4-10-things-you-need-to-know-626951

 

FYI. I tested some machines with HDMI 2.0 and 2.0a but not all of them support 4K at 60Hz.

 

Regards.

BH
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