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‎04-05-2024 12:02 AM

HP Recommended
Product: HP Laptop PC 15-dw3000 (26H20AV)

Hey, I've purchased two HP P24h G5 monitors as well as a HP Universal USB-C Multiport Hub to connect them both to my notebook (HP Laptop PC 15-dw3000).

After connecting everything to the hub (monitors, network cable, mouse, keyboard) and the hub to my notebook, the USB devices and the LAN-network are identified correctly by the notebook but the displays keep black. With my other two notebooks (HP Victus 15 and HP Elitebook) it works just fine. I've already tried to install the correct driver from the official HP Support website but this didn't change anything.

To ensure that the notebook is capable to be paired with a docking station I also hooked it up to my other setup comprised of an HP Elite Display E243d with integrated docking station and a HP 24fh monitor. In this setup every device is correctly identified and the two displays work perfectly.

Can anyone help me resolve this issue?

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