Constant afterimages on laptop display?

[FishTetris]

I've noticed more or less since I got this laptop that if I pause on some kind of webpage or other view that has white areas and/or high contrast, it seems to create a ghost or afterimage on the screen that is obvious when I shift to a darker view (for example, I'll see afterimages of a webpage on the dark gray background outside of the artboards when I'm using Adobe Illustrator, or on darker photos/graphics). It happens constantly.

It's mostly just annoying since I'm a graphic designer and I sometimes mistake the afterimages for some kind of rendering issue or flaw, but it occurred to me that maybe my screen might be damaged or becoming damaged in some way. Has anyone else encountered this? Should I be concerned? Is there a way to fix it?

I generally use the laptop with max brightness, 3840x2160 screen resolution, and 250% scaling for apps, etc. Thanks!

[Jeet_singh]

@FishTetris,

Thanks for engaging in HP support Forums!

I see that you are having trouble with a white spot on your display. I have some suggestions that may help with this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Did you try with an alternate monitor?

Have you checked if the issue persists even in the Bios screen?

Have you tried to update the drivers?

In the meantime, let's start off by performing a Hard reset on the Notebook:

Step 1: Performing a hard reset

If you haven't, Please try an alternate monitor to understand if this is either a hardware or a software failure, 

if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer, 

if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here 

Step 3: ​​​​Boot the computer into the Bios screen and check if there is a white dot on the screen.

1. Turn off your computer
2. Make sure you have connected the power cable
3. Turn on your notebook, as it is starting press the  F10 button repeatedly

If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS) 

This would confirm if it's either a hardware failure or an issue with the graphics card drivers so we may reinstall and update the drivers to fix the issue as mentioned above. 

If the white spot is not visible in the Bios, then I would suggest here is to uninstall the display drivers from the device manager: 

Display drivers:

Use shortcut keys Win + X on Windows 10

Select Device Manager.

Expand the entry. Right-click the problematic device and select Uninstall device.

You may need to check the option Delete the driver software for this device, and then click the Uninstall button.

Now restart the computer and then update the Bios, and graphics card drivers from our HP support website, using this link.

If the issue persists, I would suggest here is to uninstall the HP Support Assistant from the control panel and then reinstall the latest version.

Download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

  

If the issue occurred after an accident (such as dropping it on the floor, liquid spilled on it, etc.) there could be a hardware failure and in such cases, you may need to get the computer repaired via HP (there could be a charge involved if the PC isn't covered by the accidental damage protection plan) 

For more assistance, please follow the steps suggested in the support document for - HP Notebook and All-in-One PCs - Troubleshooting Screen Issues (Windows 10, 8, 7)

  

Reply with the result of the above-mentioned steps, for further assistance. 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,