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GALKEI
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Message 1 of 2
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Solved!

Constant freezing while playing games of low requirements in a brand new laptop

HP Recommended
14-bp003ng
Microsoft Windows 10 (64-bit)

Good afternoon.

 

About a week ago I bought a hp laptop 14-bp003ng, withj 5 cores of the last generation from Amazon.de. Two days ago I tried playing League of Legends and even though I have good internet and played it in low graphics or medium graphics  I got constant freezing in the matches, It was like there were no frames for a second. It happened to me too while playing Warframe, I tried it in low settings, medium and high, but the result was the same, I had 60 fps then 1 fps for a 1 or 2 seconds, then back to 60 nr 33 fps depending on the settings.

 

 

I do not know if it is the Ram or if I need a sofware for the Intel HD or if is cooling system. No idea.

 

Any help is very welcome. 

 

1 ACCEPTED SOLUTION

Accepted Solutions
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,966 2,662
Message 2 of 2
Flag Post
HP Recommended

Hi @GALKEI,

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that the FPS drops when you are playing games.

 

I’d love to help!

 

I would like to inform you that the computer what you have is not designed for gaming. However, please follow the steps listed below to improve the FPS on your Intel Graphics adapter:

 

          · Update the graphics card driver

          · Increase the amount of RAM - by increasing the shared memory under system properties > Advanced > Performance settings > Advanced > Change Virtual memory > use the recommended file size for paging.

          · Make sure the graphics card is not in power saving mode - If you are after the maximum performance of your Intel HD Graphics, make sure you have turned off all of its power saving features. That is why in order to achieve maximum performance you have to make sure that your Windows power plan is not on Power Saver, you can use the Balanced or the High-Performance power plan. You can also click the Intel HD Graphics driver tray icon (it should be near the clock in the taskbar), select Graphics Properties, then click the Power tab and select Maximum Performance.

 

Please, note that although this tip will certainly improve your Intel HD Graphics' performance it will also increase the power it draws, as well as the heat it generates under heavy load (which is the case for games). Caution is advised, especially if you are on a laptop that experiences temperature problems.

Set the 3D preference of Intel HD Graphics to "Performance" - This trick will help you improve the frame rate in games. To apply it click the Intel HD Graphics driver tray icon, select Graphics Properties, then click the 3D tab and move the slider to Performance. In this way, you sacrifice a bit of image quality for improved 3D performance, which should lead to a few more frames per second (FPS)

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

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1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,966 2,662
Message 2 of 2
Flag Post
HP Recommended

Hi @GALKEI,

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that the FPS drops when you are playing games.

 

I’d love to help!

 

I would like to inform you that the computer what you have is not designed for gaming. However, please follow the steps listed below to improve the FPS on your Intel Graphics adapter:

 

          · Update the graphics card driver

          · Increase the amount of RAM - by increasing the shared memory under system properties > Advanced > Performance settings > Advanced > Change Virtual memory > use the recommended file size for paging.

          · Make sure the graphics card is not in power saving mode - If you are after the maximum performance of your Intel HD Graphics, make sure you have turned off all of its power saving features. That is why in order to achieve maximum performance you have to make sure that your Windows power plan is not on Power Saver, you can use the Balanced or the High-Performance power plan. You can also click the Intel HD Graphics driver tray icon (it should be near the clock in the taskbar), select Graphics Properties, then click the Power tab and select Maximum Performance.

 

Please, note that although this tip will certainly improve your Intel HD Graphics' performance it will also increase the power it draws, as well as the heat it generates under heavy load (which is the case for games). Caution is advised, especially if you are on a laptop that experiences temperature problems.

Set the 3D preference of Intel HD Graphics to "Performance" - This trick will help you improve the frame rate in games. To apply it click the Intel HD Graphics driver tray icon, select Graphics Properties, then click the 3D tab and move the slider to Performance. In this way, you sacrifice a bit of image quality for improved 3D performance, which should lead to a few more frames per second (FPS)

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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