Could anyone help with my fingerprint scanner which isn't working.

[ifex009]

Hi everyone,

My fingerprint sensor is no longer responsive. I have tried couple of methods to correct this including deleting files in the winbiodatabase.  Also tried uninstalling the driver but problem still persists.  I would appreciate some help. 

 My lap top  model is HP ENVY - 13-aq0000na

thanks 

[praveenbv]

Hi@ifex009,

Thank you for posting your query on HP Support Community,

Let's try some troubleshooting steps now.

Step 1: Uninstall the Fingerprint reader software.
Click on the Ask Me Anything box beside the Start button.
Type Device Manager and open device manager from the search results.
Under the Biometric category, right-click on anything which is listed and select Uninstall.
Step 2: Restart the PC.
Step 3: Please download the latest Fingerprint reader software from this link.
Step 4: Install the software and configure your fingerprint.

Install the latest printer fingerprint drivers from this link. Click Here

Also, try the steps recommended below.

Step 1. Use the Windows shortcut keysWin + R to launch the Run.

Step 2. Type “gpedit.msc” and then hit the Enter.

Step 3. Expand Computer Configuration and then go to Administrative Templates -> Windows Components –> Biometrics.

Step 4. Double-click it and then open the Allow the use of biometrics setting.

Step 5. Tick the Enabled option.

Step 6. Click the Apply and then OK.

Step 7. Apply the modification one more time to the Allow users to log on using biometrics setting.

Step 8. Restart your computer and let the modification take effect.

If the issue still persists uninstall the fingerprint drivers from device manager and install the drivers using HP recovery manager and check if it helps.

Refer this article to know how to restore drivers using HP recovery manager.

You may also refer to this support document for - HP Notebook PCs - Troubleshooting a Fingerprint Reader (Windows 

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[ifex009]

Thanks so much.

I tried reinstalling the  driver as advised but the link to download the latest fingerprint driver did not work

Secondly gpedit.msc not accessible on my system.

Unfortunately, I dont have a back up folder so I am unable to restore my system.

[praveenbv]

Hi@ifex009,

I recommend you follow the below steps and check if it helps.

1. Turn off your HP laptop.
2. Disconnect all external devices (printers, USB drives, etc.) from your computer.
3. Remove all recently added internal hardware.
4. Press the Power button to switch your HP laptop on.
5. Once your unit starts booting, immediately press the F11 key. Repeatedly press it until you see the Choose an Option screen.
6. Select Troubleshoot.
7. Choose Reset this PC.
8. You can either opt to keep your files or to remove everything.
9. Select Keep My Files when you want to retain your data. Once you click Reset, your operating system will be reinstalled. The process may take a while.
10. Choose Remove Everything when you want to remove all your personal files.
11. You can opt to remove everything solely on the drive where your operating system is installed. On the other hand, you can click All Drives when you do not want to retain any data.
12. You can also fully clean the drive you selected or just remove your files.
13. Click Reset.

Hope this helps! Keep me posted. 

[ifex009]

I have now tried resetting my system after so much reluctance.  Unfortunately fingerprint function still not available. problem still persists