Critical process died.

[Jimmy213]

hello, community? I really need help with my pc. I bought it 2 months ago and I was trying to reset it. And after it restart, a blue screen came on. And it says Critical process died. I have tried a lot of YouTube videos but nothing. And boot menu don’t want to open. Will, someone please help me out. 

My Gmail: [Personal Information Removed]

[Betty0610]

@Jimmy213

Welcome to the HP Support Community.

Let's run this test:

Hold the power button for at least five seconds to turn off the computer.

Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

Click Extensive Test.

Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

Also, let's do this test:

Type cmd in the Start search box. In the result, which appears, right click on cmd and select Run As Administrator.

In the command prompt window which opens, type sfc /scannow and hit Enter.

Get back to us with the test results.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!