Ctrl or Shift

[Abdul-Muhaymin]

Whenever i press Ctrl or Shift button during a play back of audio or video wether it is on browser or in the media player. My audio/video gets paused each time i press that button. I tried everything from the settings, I played with sticky keys but nothing helped, This is really frustrating i really need to use shortcuts and this makes it alot harder. Please do let me know a fix for it. NOTE: I RECENTLLY REINSTALLED WINDOWS AND ALSO RESET IT BUT IT DIDNT GET FIXED

[Raj_05]

Hi @Abdul-Muhaymin,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems that you're experiencing an issue with your HP Notebook 15 where pressing the Ctrl or Shift buttons during audio or video playback is causing some unexpected behavior. To troubleshoot this issue, you can try the following steps.

• Update your audio and video drivers: Outdated drivers can sometimes cause compatibility issues. Visit the official HP support website and download the latest drivers for your notebook model.
• Disable sticky keys: Sticky keys can modify the behavior of certain keys when pressed in combination with Ctrl, Shift, or other keys. To disable sticky keys, press the Shift key five times in quick succession or go to the Control Panel > Ease of Access > Ease of Access Center > Make the keyboard easier to use, and uncheck the "Turn on Sticky Keys" option.
• Check for conflicting software: Some third-party applications or multimedia software might interfere with the keyboard inputs during media playback. Try closing any background applications that may be running, especially those related to multimedia or keyboard shortcuts.
• Test in a different media player: Try playing the audio or video in a different media player to see if the issue persists. This will help determine if the problem is specific to a particular player or a more general issue.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[Abdul-Muhaymin]

Hi sir, so i have done all the steps that you said i even checked the control panel and the sticky keys option was already off I never turned it on, i also tested this issue with other apps like vlc, media player it still persists i cant do anything about it.

about the background apps there are no suspicious apps that could be doing like this, this issue came up when i had the same settings and the apps i didnt alter anything, please help me further more as these solutions didnt help, i also checked audio and video drivers from device manager + hp support assistant but there are no updates.

[Raj_05]

Hi @Abdul-Muhaymin,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support 

[Abdul-Muhaymin]

Sir there is no option to contact Hp live agent from the link you have provided. All the options that it shows me is Virtual Agent, Community Support, Hp out of Warranty Phone Support, Or Hp service Center Locator which none of them is of no use for me. I cant contact Hp live agent please help me. MY region is United States