Curser gone!

[Kate19966]

The curser on my screen has disapered I can not use my mouse to control the computer at all HELP 

[A4Apollo]

Hey there! @Kate19966, Welcome back to HP Forums.

I understand you still have touchpad issues with your laptop.

Don't worry I'd like to help you out.

Did you make any software or hardware changes on your laptop?

Have you tried checking with an external mouse?

Please share the product number of your PC to assist you better.

Try double tapping on the top left of the trackpad and check if the touchpad is locked.

Try the steps recommended below.

Press the Win key on your keyboard, then type “mouse“. When you see “Mouse settings“ appear in the menu above, press the up or down arrow on your keyboard to highlight it, then press Enter.
In Mouse settings, press Tab on your keyboard until Additional mouse options (under Related Settings) is highlighted. Press Enter on your keyboard to select it.
In the Mouse Properties window, press Tab on your keyboard until the Buttons tab in the window is highlighted (with a dotted border.)
Press right arrow key on your keyboard until Device Settings in the window is opened. (The name of this tab could be different, depending on the mouse you use.)
If your device is disabled, press Tab on your keyboard until the Enable button is high lighted, and press Enter to enable the device.
If this method solves the problem, you will be able to see your mouse pointer again.

Try the following - connect a USB or wireless Mouse where required.

Hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In the Device Manager window, expand Mice and other pointing devices.

Right-click the Synaptics device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

When complete, shut down the notebook.

However, you can try restoring the BIOS to default and check if it helps.

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.

Also, install the touchpad drivers using the HP recovery manager and check if it helps.

Refer this article to know how to restore drivers using the HP recovery manager.

Refer this document to further troubleshoot touchpad issues with your PC. Click Here

Let me know if this works!

Have a great day ahead! 🙂

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