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‎09-29-2020 12:48 PM

HP Recommended
Product: HP Laptop 15-db0xxx
Operating System: Microsoft Windows 10 (64-bit)

The mouse cursor has disappeared.  How do I recover it? 

Product Name: HP Laptop 15-db0xxx

Product Number: 4BS28UA#ABA

1 person had the same question
1 REPLY 1

‎10-02-2020 04:48 AM

HP Recommended

@HeatherAnn121

 

I reviewed your post and I understand that the cursor is disappeared on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you press the Windows key on the keyboard and check whether the cursor appears on the computer.

 

If you continue facing the issue, then uninstall the touchpad driver from the device manager and then download and install it from the below link.

 

https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104407.exe

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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