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HP Notebook - 15-af067sa (ENERGY STAR)

Laptop cursor has disappeared, only a plug in USB mouse is working. Have tried all of the support solutions;

- updating software

- tried manage devices

- using CTRL to display cursor

 

1 REPLY 1
HP Recommended

@18000708
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the operating system?
  • Did you make any changes to the settings of your PC prior to the issue?
  • When was the last time it worked fine?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?

Follow the prompts to restart your computer. If the issue persists, we can perform Microsoft system restore
System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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