Cursor moving on its own

[moura]

Hi,

I'm having a ghost clicking issue and I've already found some solutions but I can't perform any of them because I can't control the cursor!

What should I do?

Thank you,

Patrícia

HP Envy x360 Convertible 15-bp100np

[Jeet_singh]

Hi @moura,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with the cursor moves on its own on your HP Notebook. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Did this happen after a recent software update?

Have you tried to connect an external mouse and check if it works?

Have you checked if the cursor moves even in the Bios?

In the meantime, let's try these steps here: Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

Perform a Hard reset on the notebook: Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

Next thing, I would suggest here is to boot the computer into the Bios screen and check if the cursor moves on it's own or not, If the cursor keeps moving on it's own even in the Bios, then it's a possible hardware failure. If the cursor does not move on the Bios, then it's likely a software or driver issue, then you can try to update the Bios, graphics card drivers as well as touchpad drivers on your PC from our HP support website, using this link.

Once done, restart the computer and check if that works.

If the issue persists, let's try to check the settings:

Check the Mouse options under control panel: 

Start → Control Panel → Mouse → Buttons tab.  

Check the box labeled "Use MS Office compatible scroll only."  

Also, check the box below labeled "Scroll in active window only." 

 
If the issue persists, attempt the below steps: 

Attempt using an alternate/external mouse.  

(If that works when the touchpad is disabled on Synaptic software, it would mean that it's a touchpad failure, 

However, if the external mouse doesn't work either, it could be a software/driver issue). 

Uninstall and reinstall the drivers for your mouse: 

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled. 

• 1.   Click on Start and type ‘Device Manager’. 

• 2.   Click Device Manager. 

• 3.   Click + sign next to Mouse. 

• 4.   Right-click on mouse entry and choose "uninstall". 

• 5.   Restart your computer. 

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[moura]

Hi @Jeet_singh,

Thanks for your answer and alternatives.

I wasn't able to try them though because i couldn't control the cursor.

Since I had bought the computer last week I went to store and they just give me a new one.

if it happens again with this one (I hope not!) I'll surely try your solutions.

best regards,

Patrícia

[Jeet_singh · Accepted solution]

Hi @moura,

Thank you for replying,

I'm glad to hear you were able to get a replacement and set it up and everything seems to be working fine.

I hope both you and your product works great and remain healthy for a long time 😉 

If you need any assistance in future, please don't hesitate to reach out to us again.

You've been great to work with and it has been a genuine pleasure interacting with you.

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,