CyberLink Youcam ( No Webcam Detected )

[Reeya_98812]

Hello Expert,
after I upgrade my windows from 8 to 8.1, the webcam not working, everytime I open youcam, the message appear webcam not detected, I have checked the device manager, Imaging devices and tried to upgrade the Youcam but got message that driver is up to date, does anyone have great idea what is the missing with my notebook, thanks in advance!

[KrazyToad]

@Reeya_98812

Welcome to HP Support Community

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful weekend 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Reeya_98812]

Hi Toad,

Thanks for your reply,

unfortunitely it didn't worked for me, I have already tried this idea but still problem is same,

please see attached screenshot.

[KrazyToad]

@Reeya_98812

Thanks for keeping me posted

Please ensure you have all the Windows updates installed

I suggest you try a driver Roll back. Right click on the You Cam driver in Device Manager and go to properties. Click on the driver Tab and check if you can roll back the driver

Example:

Let me know how it goes

Thank you 😊

[Reeya_98812]

HI Toad,

Thanks for your idea but unfortunitely it didn't worked for me, my windows is up to date and driver too, I have attached screen shot for your reference however there is one optional update which I even installed, it will appear again and againcamera driver is up to date.it is appearing again and again. ( Hewlett-Packard - USB ).

[KrazyToad]

@Reeya_98812

Please perform a Webcam Test from F2 Diagnostic and let me know how it goes

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Webcam

Thank you

[Reeya_98812]

Hi Toad,

Thanks again.

I did the diagnostic test but couldn't find the webcam option,

when I click on Component Tests, there are only two option,

1. Video Memory Check

2. Pallette Check

and I did both and it's working fine.

only two option.

Thank you!

[KrazyToad]

@Reeya_98812

Please download the HP UEFI Support Environment under Diagnostic from this Link: https://support.hp.com/us-en/drivers and check for the Webcam Test once again under F2 Diagnostic 

[Reeya_98812]

Hi Toad,

Thank you again,

I did installed the HP UEFI Support Environment and ran Diagnostic but still all options are same as previous one, there is no such option webcam.

HP UEFI Support Environment

webcam option missing

[KrazyToad]

@Reeya_98812

Thanks for keeping me posted

Please follow the instructions in this Link: https://support.hp.com/in-en/product/hp-pavilion-touchsmart-15-b000-sleekbook/5368346/document/c0141... to test the webcam and let me know if it works

Thank you