DDC/CI disabled?

[nb_santiago]

Im currently trying to calibrate the colors on a second display of mine, so they match the ones on my laptop. I went through the support for the second display, but they said they couldnt help me because the "DDC/CI" on my laptop was "Not supported (missing DPtx services)"

If anyone has any answer as to what this means, and how I can fix it, please help.

I need to enable the "DDC/CI" somehow

[Riddle_Decipher]

@nb_santiago

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I understand you have a DDCI/CI disabled error while calibrating colors on your monitor,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Are you using an HP monitor?

Have you attempted to reinstall or update the monitor drivers?

While you respond to that, here's what you need to do:

If you are experiencing communication errors involving DDC, or you are having trouble with the auto pivot function on your monitor, complete the following steps:

1. Check the cable between the computer and the monitor to make sure they are connected correctly and securely.

2. Check the HP Web site for updates to the software you are using with your monitor, such as HP My Display.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

Let me know how that pans out

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!