DVD Drawer

[Queen_7]

Help Please! I had my laptop repaired in February 2024 (Entire Base of laptop including keyboard) I did not notice that my DVD Drawer did not work (open) when my laptop was returned. It seems to be stuck.

My laptop is still under care package warranty. I just don't want to return my laptop back to HP for repairs to the DVD Drawer for at least 8 days... Any suggestions?

I look forward to hearing from someone soon. Thanks!

[iomare · Accepted solution]

Hi,

When you press the button nothing happens?

When click on eject in Windows nothing happens?

There is a small hole (usually) on the DVD cover (the part that pops out), You can stick a pin (such as the one for smartphone SIM opener)  into it and push, and it will push out the Drawer

Hope it helps,

David

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[Queen_7]

Hello Lomare!! 

Thanks for replying to my needs! I succeeded with getting the DVD Drawer open with the pin move. Now when I try to play a disc nothing happens. There are two lights beside the drawer. There has always been. One light stays on and the other blinks. I thought I should mention... Is there any way I can make sure that the DVD player still works? Thanks

[iomare]

You're welcome.

Do you see the DVD drive in Windows?

Open folder > open This PC > does the DVD drive show?

You could try pulling the drive out and pushing back in again. (It is a customer self-repair part, so can be done under warranty)

On pages 32-33 of service manual you can see how to slide the drive out and the slide it back in again.

https://h10032.www1.hp.com/ctg/Manual/c08119882.pdf

If still not working, best idea to send in under warranty. 

The other advice if you really need the PC and really need DVD for the next 8 days you could get and external USB DVD player at local electronics shop. 

Hope it helps,

David