Damage screen

[Keswayne]

Dear HP Support Team,

I hope you are doing well.

I am writing to request assistance regarding an issue with my HP laptop screen. A few weeks ago, while traveling home on a crowded bus, I was holding my laptop bag securely against my chest when another passenger lost their balance and fell against me, making contact with the laptop.

At the time, there was no immediate visible damage. However, after a couple of weeks, the screen began to malfunction. Currently, one half of the display shows normally, while the other half appears green and distorted, making the device difficult to use.

I would like to know:

* Whether this issue is repairable
* The estimated cost of repair or screen replacement
* If this type of damage is covered under warranty (if applicable)
* The steps I should take to have the device inspected or repaired

Please let me know what information you need from me (such as the serial number, model, or proof of purchase) to proceed.

Thank you for your assistance. I look forward to your response.

Kind regards,
Keswayne Wright 

[Deep_World]

Hi @Keswayne,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I Understand your concern to hear about the difficulties you’re experiencing with your laptop screen. I understand how  it must be to deal with this kind of issue, especially when it impacts your ability to use your device comfortably.

Based on your description, the screen damage you’re experiencing sounds repairable. However, the exact solution whether repair or replacement can only be determined after a thorough inspection by our technicians. The cost of coverage will also depend on the model of your laptop and the nature of the damage.

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,

Deep_World