Damaged screen

[Quero]

Hello everyone,

Today I took my laptop off the leathery hp custom bag and the screen was damaged. At first I believed it was only some stains on the screen but it isn't. It's also not dead pixel since when I put the brightness to the maximum it's difficult to spot them. I put a picture, do someone had the same problem and know what it is? It's not a scratch you can't feel anything by touching the screen.

Also what should I do to repair it, should I use the warranty to change the screen or the whole computer?

All the best,

Quentin.

[asmita6658 · Accepted solution]

Hi @Quero

Welcome to the HP Support Community. 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

Have a great day! 

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