• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
Locked

‎02-10-2020 06:03 AM

HP Recommended
Product: HP ENVY x360 Touchsmart
Operating System: Microsoft Windows 8.1 (64-bit)

I finally found a battery and replaced it as per HP instructions.  Since replacing the battery, the screen does not work.  There is no indication that there is power to the backlight or output to the screen.

1 REPLY 1

‎02-12-2020 08:45 AM

HP Recommended

@workin_on_it,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are not getting any display after replacing the battery.

 

Don’t worry, I assure you I will try my best to get this sorted.

  • Have you checked with the original battery are you getting display?
  • Do you see any lights on the computer when you power it on?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.