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JJBLT
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Dead Pixels

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HP Notebook 14-dq1040wm
Microsoft Windows 10 (64-bit)

Hi,

 

I have a dead pixel problem and want to claim it under warranty. It started happening after a couple of months of usage of my notebook. Can someone please assist me with this claim? Note that I have another community question outstanding on disputing a warranty - I bought the computer in April 2020 (it is now late March 2021 and time is running out) and I have been going round in circles for the last month trying to get resolution.  To further complicate matters, I bought the laptop in Nicaragua (where I am still currently) and have no english speaking contacts to write or talk to.

 

I have had a really poor HP customer experience throughout this and feel that HP are making it extremely difficult to claim warranties or dispute incorrect warranty periods. I wanted this in writing so I can prove that my issue was still within the 1 year warranty period.

 

This was my first HP product in 10 years and at this rate it will be the last I ever buy,

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Echo_Lake
HP Support Agent
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@JJBLT

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I want to thank you for taking the time to speak to us today.

I do see that your case has been escalated  to the HP's Support Team in your region. You should be contacted within 2-3 business days (this does not include weekends or holidays). Response times may vary by region.

ECHO_LAKE
I am an HP Employee

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JJBLT
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Ok thanks Echo Lake. I will hold off on confirming as a solution until I am contacted by HP support.

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