• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎03-22-2021 11:05 PM

HP Recommended
Product: HP Notebook 14-dq1040wm
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I have a dead pixel problem and want to claim it under warranty. It started happening after a couple of months of usage of my notebook. Can someone please assist me with this claim? Note that I have another community question outstanding on disputing a warranty - I bought the computer in April 2020 (it is now late March 2021 and time is running out) and I have been going round in circles for the last month trying to get resolution.  To further complicate matters, I bought the laptop in Nicaragua (where I am still currently) and have no english speaking contacts to write or talk to.

 

I have had a really poor HP customer experience throughout this and feel that HP are making it extremely difficult to claim warranties or dispute incorrect warranty periods. I wanted this in writing so I can prove that my issue was still within the 1 year warranty period.

 

This was my first HP product in 10 years and at this rate it will be the last I ever buy,

1 person had the same question
2 REPLIES 2

‎03-26-2021 12:10 PM

HP Recommended

@JJBLT

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I want to thank you for taking the time to speak to us today.

I do see that your case has been escalated  to the HP's Support Team in your region. You should be contacted within 2-3 business days (this does not include weekends or holidays). Response times may vary by region.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎03-28-2021 08:59 PM

HP Recommended

Ok thanks Echo Lake. I will hold off on confirming as a solution until I am contacted by HP support.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.